Privacy Policy


We know that no one likes information to be gathered without consent. We feel the same, so here's our privacy policy. It makes for pretty dull reading, but here you go!


This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your PII in accordance with our website.

What personal information do we collect from the people that use Trade Cheetah?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, credit card information or other details to help you with your experience, or are essential to use our service. When contacting us through the chat application, we collect the Internet protocol (IP) address used to connect your device to the Internet; browser type, version, and time zone setting, operating system, and platform.

When do we collect information?

We collect information from you when you place an order or enter information on our site, or use the chat application.

How do we use your information?

We use the information we collect from you when you register with us, or are an existing member, in the following ways:

      To personalize your experience on Trade Cheetah
      To allow us to better service you in responding to your customer service requests, through the interactive chat experience.
      To quickly process your transactions.
      To send an email regarding your orders/renewals or cancellations.
      To send an SMS to you with regards to your positions and alerts to stock prices you have set.

How do we protect visitor information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology, when placing an order. Every page on Trade Cheetah is encrypted with SSL, and we use a content delivery network (CDN) to serve static content. This provides further security through firewalls and protection from DDOS attacks.

All transactions are processed through a gateway provider and are not stored or processed on our servers. This means we have no knowledge of your payment information directly. Our gateway payment provider is a world leader in payments processing, and is fully GDPR compliant.

When connecting to your broking service through Trade Cheetah, we have no knowledge of your login credentials, as we use the OAuth2.0 process to exchange tokens. These tokens are then encrypted in our database.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. However, to further safeguard you, Trade Cheetah will log you out automatically after 30 minutes of inactivity.

Do we use 'cookies'?

Absolutely. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
      Help remember and process the items in the shopping cart.
      Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
      Inform users of real time updates through websockets.
      Allow users to book skype sessions with us through calendars.
      Allow our site to cache static content through a CDN and improve users experience with us.
      Obtain market data from third party providers to inform our users.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. For specific information on how to do so, please visit here.

If users disable cookies in their browser:

If you disable cookies off, some features will be disabled. It will turn off some of the features that make your site experience more efficient and many of our services will not function properly.

However, you can still place orders over the telephone by contacting customer service.

Third Party Disclosure

We absolutely do not sell, trade, or otherwise transfer to outside parties your PII.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. See here.

We along with third-party vendors, such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more here.

According to CalOPPA we agree to the following:
Users can visit our site anonymously
Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy', and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:
      On our Privacy Policy Page
Users are able to change their personal information:
      By logging in to their account

How does our site handle do not track signals?
Our Services currently do not respond to “Do Not Track” signals from browsers.

Does our site allow third party behavioral tracking?
It's also important to note that we do not allow third party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
      Within 7 business days

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to acheive the goals set out in the how do we use your information section above.

To be in accordance with CANSPAM we agree to the following:

If at any time you would like to unsubscribe from receiving future emails, you can email us at the address below
and we will promptly remove you from ALL correspondence.


Contact Us


If there are any questions regarding this privacy policy you may contact us using the information below.

Trade Cheetah
2443 Fillmore St #380-6604
San Francisco, CA, United States, 94115
Email: info@tradecheetah.com
Phone: 949 484-0610